Design is the skill at the heart of innovation and development.

Designers are everywhere. They not only designed the interface on your phone, but the alignment of the buttons and holes, and the chips that make it run. Designers hold job titles like “Systems Support Manager”, “Full Stack Developer” as well as “Visual Designer” or “User Interface Engineer”. Designers use words, bricks and drills as well as sketch pads and Photoshop.

Continue reading Design-ability

MSU interns INSURED for a great summer: BANK on it!

Ok, puns over, I promise.

Last week, three students from Michigan State University joined the T&T team for the summer. Mike Brichta, Sarah Lipworth and Erin VanSloten will be here until late July.

For the second time, students picked from the Writing, Rhetoric & American Cultures department by Professor Jeff Grabill have joined us to learn how the skills they are building at college relate to the real world, specifically in a design consultancy. Michael and Sarah are majoring in Professional Writing, whilst Erin double majors in Experience Architecture and Graphic Design.

We’ll be sharing some of their (really great) work with you here, and you may well see them out and about with us.

Good results, but could tri harder

Competing in sporting events is more than just taking part – it’s about finding out how you did: in comparison to others, to your own record, or against professional standards. Now that everyone has at least a smartphone in their pocket (whether it’s for music or to monitor your heart rate) it’s possible to use technology to tell the amateur competitor a huge range of information about their performance.

Continue reading Good results, but could tri harder

Invention is not innovation: providing customer-centric digital banking

The key to unlocking game–changing digital banking experiences is to deeply understand the people that banks are looking to serve.

Banks understand the importance of providing the right customer experience. NatWest private banking promises a “more personal banking experience”. Lloyds private banking allows you to “focus on what’s important to you” and offers to “help you to plan your future”. Santander starts its description of private banking as a “personalised treatment” with “maximum quality of service”. In the market for wealthier customers all of the major high street banks aim for personal relationships. But what about digitally enabling relationships, maximising quality of service and tailoring personal experiences?

Continue reading Invention is not innovation: providing customer-centric digital banking

Innovation in complex organisations: legacy systems versus simplification

Finextra published this great video about how legacy systems and the drive toward simplification are often in conflict.

In the video, Nicole Kealey, global head of financial services marketing and communication at SAP talks about how easily and quickly financial services customers can switch suppliers these days. This demands that the supplier needs to be thinking of how their services appear to the customer, rather than how difficult it is to change their systems.

We couldn’t agree with her more.

Amazing UX opportunity or gimmicky novelty?

Levi Strauss & Co. and Google Inc. joining forces to create the first wearable tech that’s also gesture-interactive.

The company’s Advanced Technology and Projects group, known as ATAP, is working on fabric that can sense touch gestures. Using a new kind of conductive yarn and woven multitouch panels, they can turn normal clothes into interactive devices.

Wearing clothing made from the textiles, you could swipe your hand over the sleeve of a jacket or side of your jeans to silence a phone. Tap a finger to start playing a song.”

What do you think about the new conductive yarn? Wearable technology, literally. Interactive trousers!